We strive to fulfill orders as soon as possible!

• Orders placed before 12pm on a business day are processed and shipped the same day.
• Orders placed after 12:00 on a working day are processed the next working day and delivered the day after processing.
• Orders placed on Saturdays, Sundays and public holidays are processed on the first possible working day.
  
  Please note that orders may be delayed by 1 to 2 working days during holidays. Thank you for your understanding and patience

General Product Safety Regulation (GPSR)

At Scented Lumos, we are committed to providing safe and high-quality soy-scented wax candles. We fully comply with the General Product Safety Regulation (GPSR) by:

• Using only 100% Natural soy wax - Yucca wax ENW231. [Link to certificate]
• Using high-quality fragrance oils with safe and carefully selected ingredients for a consistent and vibrant scent.
• Utilizing 100% cotton wicks.
• Conducting thorough testing of our recipe to provide the best burning and scent experience.
• Ensuring our packaging is eco-friendly.

We are dedicated to your safety and satisfaction. If you have any questions or require further information, please reach out to us at support@scentedlumos.eu

Your trust means the world to us, and we're committed to delivering a product that brightens your day—every time. Customer Satisfaction: If you're not completely satisfied with your candle for any reason, reach out to us! We’ll work with you to resolve any issue, whether that means replacing your item or providing a refund.